GAIA Service Catalog: A Framework for the Construction of IT Service Catalogs

GAIA Service Catalog: A Framework for the Construction of IT Service Catalogs

The high amount of IT services offered to organizations for boosting and maintaining their business goals makes it difficult to determine the quantity, description and the attributes of these services. This paper presents a framework to support the construction of IT Service Catalogs. The framework...

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Main Authors: TACONI, L. H., BARROS, R. M., ZARPELÃO B.B.
Format: Article
Language:English
Published: Faculdade Salesiana Maria Auxiliadora 2014-12-01
Series:Sistemas de Informação
Subjects:
IT Service
IT Service Catalog
IT Governance
ITIL
COBIT
Online Access:http://www.fsma.edu.br/si/edicao14/Download_FSMA_SI_2014_2_Estudantil_2.html
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spelling doaj-6d67e11f993543e885c7c8f6ee5707b02020-11-24T23:41:28ZengFaculdade Salesiana Maria AuxiliadoraSistemas de Informação 1983-56042014-12-011141125GAIA Service Catalog: A Framework for the Construction of IT Service CatalogsTACONI, L. H.0BARROS, R. M.1 ZARPELÃO B.B.2UELUELUELThe high amount of IT services offered to organizations for boosting and maintaining their business goals makes it difficult to determine the quantity, description and the attributes of these services. This paper presents a framework to support the construction of IT Service Catalogs. The framework consists of a diagnostic assessment questionnaire, a maturity model and a set of services that guide the organization in the construction of an IT Service Catalog.http://www.fsma.edu.br/si/edicao14/Download_FSMA_SI_2014_2_Estudantil_2.htmlIT ServiceIT Service CatalogIT GovernanceITILCOBIT
collection DOAJ
language English
format Article
sources DOAJ
author TACONI, L. H.
BARROS, R. M.
ZARPELÃO B.B.
spellingShingle TACONI, L. H.
BARROS, R. M.
ZARPELÃO B.B.
GAIA Service Catalog: A Framework for the Construction of IT Service Catalogs
Sistemas de Informação
IT Service
IT Service Catalog
IT Governance
ITIL
COBIT
author_facet TACONI, L. H.
BARROS, R. M.
ZARPELÃO B.B.
author_sort TACONI, L. H.
title GAIA Service Catalog: A Framework for the Construction of IT Service Catalogs
title_short GAIA Service Catalog: A Framework for the Construction of IT Service Catalogs
title_full GAIA Service Catalog: A Framework for the Construction of IT Service Catalogs
title_fullStr GAIA Service Catalog: A Framework for the Construction of IT Service Catalogs
title_full_unstemmed GAIA Service Catalog: A Framework for the Construction of IT Service Catalogs
title_sort gaia service catalog: a framework for the construction of it service catalogs
publisher Faculdade Salesiana Maria Auxiliadora
series Sistemas de Informação
issn 1983-5604
publishDate 2014-12-01
description The high amount of IT services offered to organizations for boosting and maintaining their business goals makes it difficult to determine the quantity, description and the attributes of these services. This paper presents a framework to support the construction of IT Service Catalogs. The framework consists of a diagnostic assessment questionnaire, a maturity model and a set of services that guide the organization in the construction of an IT Service Catalog.
topic IT Service
IT Service Catalog
IT Governance
ITIL
COBIT
url http://www.fsma.edu.br/si/edicao14/Download_FSMA_SI_2014_2_Estudantil_2.html
work_keys_str_mv AT taconilh gaiaservicecatalogaframeworkfortheconstructionofitservicecatalogs
AT barrosrm gaiaservicecatalogaframeworkfortheconstructionofitservicecatalogs
AT zarpelaobb gaiaservicecatalogaframeworkfortheconstructionofitservicecatalogs
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