Teaching quality and student satisfaction: nexus or simulacrum?
Quality has clear meanings when associated with specific phenomena. The relative nature of quality in commercial contexts, specifically in relation to manufactured goods, has been studied. In service industries there is no satisfactory indicator of quality. The Likert-scale questionnaire does not a...
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| Format: | Article |
| Language: | English |
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UCL Press
2009-06-01
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| Series: | London Review of Education |
| Online Access: | https://www.scienceopen.com/document?vid=89e817d4-a138-47fa-8e47-f57bcba86acb |