How Do Quality Practices Affect the Results?: The Experience of Thalassotherapy Centres in Spain

How Do Quality Practices Affect the Results?: The Experience of Thalassotherapy Centres in Spain

Most thalassotherapy centres in Spain do not have any quality certification but they are carrying out several actions of quality management in an attempt to obtain better results. Consequently, the aim of this research is to study if the implementation of quality practices on thalassotherapy centres...

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Bibliographic Details
Main Authors: José Álvarez-García, María de la Cruz del Río-Rama, María del Mar Miras-Rodríguez
Format: Article
Language:English
Published: MDPI AG 2017-04-01
Series:Sustainability
Subjects:
critical factors
company’s performance
thalassotherapy centres
Spain
service quality
TQM
Online Access:http://www.mdpi.com/2071-1050/9/4/671

Internet

http://www.mdpi.com/2071-1050/9/4/671

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