ANALISIS KUALITAS PELAYANAN DENGAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) PADA PT. MEDIA PURNA ENGINEERING
PT. Media Purna Engineering is a company engaged in the field of mechanical maintenance services rotating, hydraulic systems, construction, and piping. PT. Media Purna Engineering has never conducted a measurement of the level of satisfaction of its partner companies so that in improving the quality...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Politeknik APP
2018-12-01
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| Series: | Jurnal Manajemen Industri dan Logistik |
| Subjects: | |
| Online Access: | https://jurnal.poltekapp.ac.id/index.php/JMIL/article/view/15 |