Patient’s opinion about tangible aspect of Universitas Padjadjaran Dental Hospital
Introduction: Every hospital seeks to provide the best service quality in order to fulfill patient’s expectations. One of the service quality dimensions’ indicator of consumer satisfaction is tangible aspect. Tangible describes the availability of facilities and physical performance that can be dire...
Main Authors: | , , |
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Format: | Article |
Language: | English |
Published: |
Universitas Padjadjaran
2014-07-01
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Series: | Padjadjaran Journal of Dentistry |
Subjects: | |
Online Access: | http://jurnal.unpad.ac.id/pjd/article/view/26703 |