Pengaruh Intelegensi Quotient (IQ), Emotional Quotient (EQ) dan Beban Kerja terhadap Kualitas Pelayanan Tenaga Perawat

Pengaruh Intelegensi Quotient (IQ), Emotional Quotient (EQ) dan Beban Kerja terhadap Kualitas Pelayanan Tenaga Perawat

This research aims to determine the effect of Intelligence Quotient (IQ), Emotional quotient (EQ) and workload to the quality of nurses' services at Puskesmas in Pasuruan. This type of research is quantitative research. The populations of this research are 80 nurses at Puskesmas in Pasuruan and...

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Bibliographic Details
Main Authors: Hari Wahyuni, Eni Erwantiningsih
Format: Article
Language:Indonesian
Published: Universitas Merdeka Malang 2020-06-01
Series:Jurnal Manajemen Dan Kewirausahaan
Subjects:
emotional quotient
intelligence quotient
service quality
workload
Online Access:http://jurnal.unmer.ac.id/index.php/jmdk/article/view/3846/pdf
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spelling doaj-712df5a48ea64b2fa0957e7ff6b370e12020-11-25T03:00:09ZindUniversitas Merdeka MalangJurnal Manajemen Dan Kewirausahaan2301-90932540-82592020-06-01815058https://doi.org/10.26905/jmdk.v8i1.3846Pengaruh Intelegensi Quotient (IQ), Emotional Quotient (EQ) dan Beban Kerja terhadap Kualitas Pelayanan Tenaga PerawatHari Wahyuni0Eni Erwantiningsih1Universitas Merdeka PasuruanUniversitas Merdeka PasuruanThis research aims to determine the effect of Intelligence Quotient (IQ), Emotional quotient (EQ) and workload to the quality of nurses' services at Puskesmas in Pasuruan. This type of research is quantitative research. The populations of this research are 80 nurses at Puskesmas in Pasuruan and all taken as a sample. The technique data analysis of this research is a multiple linear regression test. The result of this research indicates that the Intelligence Quotient (IQ) influences the quality of nurses' service in Pasuruan city, while the Emotional Quotient (EQ) and workload do not influence the quality of nurses in Pasuruan city.http://jurnal.unmer.ac.id/index.php/jmdk/article/view/3846/pdfemotional quotientintelligence quotientservice qualityworkload
collection DOAJ
language Indonesian
format Article
sources DOAJ
author Hari Wahyuni
Eni Erwantiningsih
spellingShingle Hari Wahyuni
Eni Erwantiningsih
Pengaruh Intelegensi Quotient (IQ), Emotional Quotient (EQ) dan Beban Kerja terhadap Kualitas Pelayanan Tenaga Perawat
Jurnal Manajemen Dan Kewirausahaan
emotional quotient
intelligence quotient
service quality
workload
author_facet Hari Wahyuni
Eni Erwantiningsih
author_sort Hari Wahyuni
title Pengaruh Intelegensi Quotient (IQ), Emotional Quotient (EQ) dan Beban Kerja terhadap Kualitas Pelayanan Tenaga Perawat
title_short Pengaruh Intelegensi Quotient (IQ), Emotional Quotient (EQ) dan Beban Kerja terhadap Kualitas Pelayanan Tenaga Perawat
title_full Pengaruh Intelegensi Quotient (IQ), Emotional Quotient (EQ) dan Beban Kerja terhadap Kualitas Pelayanan Tenaga Perawat
title_fullStr Pengaruh Intelegensi Quotient (IQ), Emotional Quotient (EQ) dan Beban Kerja terhadap Kualitas Pelayanan Tenaga Perawat
title_full_unstemmed Pengaruh Intelegensi Quotient (IQ), Emotional Quotient (EQ) dan Beban Kerja terhadap Kualitas Pelayanan Tenaga Perawat
title_sort pengaruh intelegensi quotient (iq), emotional quotient (eq) dan beban kerja terhadap kualitas pelayanan tenaga perawat
publisher Universitas Merdeka Malang
series Jurnal Manajemen Dan Kewirausahaan
issn 2301-9093
2540-8259
publishDate 2020-06-01
description This research aims to determine the effect of Intelligence Quotient (IQ), Emotional quotient (EQ) and workload to the quality of nurses' services at Puskesmas in Pasuruan. This type of research is quantitative research. The populations of this research are 80 nurses at Puskesmas in Pasuruan and all taken as a sample. The technique data analysis of this research is a multiple linear regression test. The result of this research indicates that the Intelligence Quotient (IQ) influences the quality of nurses' service in Pasuruan city, while the Emotional Quotient (EQ) and workload do not influence the quality of nurses in Pasuruan city.
topic emotional quotient
intelligence quotient
service quality
workload
url http://jurnal.unmer.ac.id/index.php/jmdk/article/view/3846/pdf
work_keys_str_mv AT hariwahyuni pengaruhintelegensiquotientiqemotionalquotienteqdanbebankerjaterhadapkualitaspelayanantenagaperawat
AT enierwantiningsih pengaruhintelegensiquotientiqemotionalquotienteqdanbebankerjaterhadapkualitaspelayanantenagaperawat
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