UPAYA PENINGKATAN PELAYANAN TERHADAP KEPUASAN MAHASISWA BERDASARKAN HASIL ANALISIS METODE SERVQUAL DAN REGRESI LINIER BERGANDA (Studi Kasus Jurusan Teknik Mesin Universitas di Malang)
Recorded approximately 27 universities in this city is increasingly fierce competitive situation from time to time, causing many colleges difficult to increase the number of students [1]. Department of Mechanical Engineering at the University contained in Malang has not identified the quality of ser...
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doaj-717aef99a94f4edda868d7ff11b72e232020-11-24T22:26:11ZengUniversity of BrawijayaJournal of Engineering and Management in Industrial System2338-39252477-60252013-07-011110.21776/ub.jemis.2013.001.01.9108UPAYA PENINGKATAN PELAYANAN TERHADAP KEPUASAN MAHASISWA BERDASARKAN HASIL ANALISIS METODE SERVQUAL DAN REGRESI LINIER BERGANDA (Studi Kasus Jurusan Teknik Mesin Universitas di Malang)Sujatmiko Sujatmiko0Purnomo Budi Santoso1Rudy Soenoko2Murti AstutiUniversitas BrawijayaUniversitas BrawijayaUniversitas BrawijayaRecorded approximately 27 universities in this city is increasingly fierce competitive situation from time to time, causing many colleges difficult to increase the number of students [1]. Department of Mechanical Engineering at the University contained in Malang has not identified the quality of service and support strategy for the satisfaction level of students so as to improve the quality of students. In this research use corporation of SERVQUAL method and multiple linear regression to analyze the results of the questionnaire. This processing produces Gap values and linear regression analysis, it can be calculated the value of Servqual that known and will be prioritized for enhanced service quality. Conclusions and recommendations in order to get improved quality of improvement efforts of the priority criteria for enhanced quality service. Based on data processing using multiple linear regression analysis only tangible dimension that significantly to improve overall satisfaction. To prioritize the improvement of his physical condition improved following completion of facilities and infrastructure improvements in the information media (internet), completeness of facilities and infrastructure improvements in the lecture, the addition means supporting information, improved seating and desks Conditions comfortable class, classroom hygiene, completeness of facilities improvement and infrastructure in the library, improvement classroom air circulation, comfortable classroom temperature, comfortable classrooms lighting.https://jemis.ub.ac.id/index.php/jemis/article/view/118Multiple Linear RegressionServqualStudent Satisfaction |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Sujatmiko Sujatmiko Purnomo Budi Santoso Rudy Soenoko Murti Astuti |
spellingShingle |
Sujatmiko Sujatmiko Purnomo Budi Santoso Rudy Soenoko Murti Astuti UPAYA PENINGKATAN PELAYANAN TERHADAP KEPUASAN MAHASISWA BERDASARKAN HASIL ANALISIS METODE SERVQUAL DAN REGRESI LINIER BERGANDA (Studi Kasus Jurusan Teknik Mesin Universitas di Malang) Journal of Engineering and Management in Industrial System Multiple Linear Regression Servqual Student Satisfaction |
author_facet |
Sujatmiko Sujatmiko Purnomo Budi Santoso Rudy Soenoko Murti Astuti |
author_sort |
Sujatmiko Sujatmiko |
title |
UPAYA PENINGKATAN PELAYANAN TERHADAP KEPUASAN MAHASISWA BERDASARKAN HASIL ANALISIS METODE SERVQUAL DAN REGRESI LINIER BERGANDA (Studi Kasus Jurusan Teknik Mesin Universitas di Malang) |
title_short |
UPAYA PENINGKATAN PELAYANAN TERHADAP KEPUASAN MAHASISWA BERDASARKAN HASIL ANALISIS METODE SERVQUAL DAN REGRESI LINIER BERGANDA (Studi Kasus Jurusan Teknik Mesin Universitas di Malang) |
title_full |
UPAYA PENINGKATAN PELAYANAN TERHADAP KEPUASAN MAHASISWA BERDASARKAN HASIL ANALISIS METODE SERVQUAL DAN REGRESI LINIER BERGANDA (Studi Kasus Jurusan Teknik Mesin Universitas di Malang) |
title_fullStr |
UPAYA PENINGKATAN PELAYANAN TERHADAP KEPUASAN MAHASISWA BERDASARKAN HASIL ANALISIS METODE SERVQUAL DAN REGRESI LINIER BERGANDA (Studi Kasus Jurusan Teknik Mesin Universitas di Malang) |
title_full_unstemmed |
UPAYA PENINGKATAN PELAYANAN TERHADAP KEPUASAN MAHASISWA BERDASARKAN HASIL ANALISIS METODE SERVQUAL DAN REGRESI LINIER BERGANDA (Studi Kasus Jurusan Teknik Mesin Universitas di Malang) |
title_sort |
upaya peningkatan pelayanan terhadap kepuasan mahasiswa berdasarkan hasil analisis metode servqual dan regresi linier berganda (studi kasus jurusan teknik mesin universitas di malang) |
publisher |
University of Brawijaya |
series |
Journal of Engineering and Management in Industrial System |
issn |
2338-3925 2477-6025 |
publishDate |
2013-07-01 |
description |
Recorded approximately 27 universities in this city is increasingly fierce competitive situation from time to time, causing many colleges difficult to increase the number of students [1]. Department of Mechanical Engineering at the University contained in Malang has not identified the quality of service and support strategy for the satisfaction level of students so as to improve the quality of students. In this research use corporation of SERVQUAL method and multiple linear regression to analyze the results of the questionnaire. This processing produces Gap values and linear regression analysis, it can be calculated the value of Servqual that known and will be prioritized for enhanced service quality. Conclusions and recommendations in order to get improved quality of improvement efforts of the priority criteria for enhanced quality service. Based on data processing using multiple linear regression analysis only tangible dimension that significantly to improve overall satisfaction. To prioritize the improvement of his physical condition improved following completion of facilities and infrastructure improvements in the information media (internet), completeness of facilities and infrastructure improvements in the lecture, the addition means supporting information, improved seating and desks Conditions comfortable class, classroom hygiene, completeness of facilities improvement and infrastructure in the library, improvement classroom air circulation, comfortable classroom temperature, comfortable classrooms lighting. |
topic |
Multiple Linear Regression Servqual Student Satisfaction |
url |
https://jemis.ub.ac.id/index.php/jemis/article/view/118 |
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