PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN TEGAL SARI ACCOMMODATIONDI UBUD

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN TEGAL SARI ACCOMMODATIONDI UBUD

The aim of this research is to know the effect of service quality towards customer satisfaction and loyalty in Tegal Sari Accommodation Ubud. Respondent of this research are foreign customer with at least 17 years old<br />who remain to stay at Tegal Sari Accommodation at least twice in the la...

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Bibliographic Details
Main Authors: Ni Putu Sawitri, Ni Nyoman Kerti Yasa, Abdulah Jawas
Format: Article
Language:English
Published: Universitas Udayana 2013-07-01
Series:Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan
Subjects:
service quality
customer satisfaction
customer loyalty
Online Access:http://ojs.unud.ac.id/index.php/jmbk/article/view/6070

Internet

http://ojs.unud.ac.id/index.php/jmbk/article/view/6070

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