KUALITAS LAYANAN E-BANKING DI ERA E-SERVICE: TRANSFORMASI PENDEKATAN RISET EMPIRIS SERVQUAL, BSQ & E-S-QUAL
Electronic service (e-service) via a web channel is one of the options that many companies use to provide service and support to customers. E-service is becoming increasingly important not only in determining the success or failure of electronic commerce, but also in providing consumers with a super...
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| Format: | Article |
| Language: | English |
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Muhammadiyah University Press
2011-06-01
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| Series: | Benefit Jurnal Manajemen dan Bisnis |
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| Online Access: | http://journals.ums.ac.id/index.php/benefit/article/view/1318 |