Organizational self-assessment based on ISO 9004:2009 standard: perceptions, comparisons, questions and actions
The self-assessment basedon Annex A of the ISO 9004:2009 standard is a very practical diagnostic tool and also very powerful for capturing the image of the organization quickly. It enables to have answers to questions suchas: what are the strengths and weakness of our organization? Do we have adequa...
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| Format: | Article |
| Language: | Spanish |
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Universidad Santo Tomás
2013-01-01
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| Series: | Signos |
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| Online Access: | https://revistas.usantotomas.edu.co/index.php/signos/article/view/1945 |