Low Volume, Funding, Staffing and Technical Problems are Key Reasons for Discontinuation of Chat Reference Services
Objective – To investigate the reasons behind the cessation of 9 virtual (chat) reference services. Design – Multiple case-study investigation Setting – Academic, public, and special libraries in the United States. Subjects – Five academic libraries, 1 public library, and 3 library con...
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| Format: | Article |
| Language: | English |
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University of Alberta
2007-09-01
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| Series: | Evidence Based Library and Information Practice |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/438 |