Categorizing Quality Determinants in Mining User-Generated Contents
User-Generated Contents (UGCs) are gaining increasing popularity as a source of valuable information for companies to manage the quality of their products, services and Product-Service Systems (PSS). This paper aims at proposing a novel approach to identify and categorize quality determinants throug...
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2020-11-01
|
| Series: | Sustainability |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2071-1050/12/23/9944 |