Quality tools and techniques, EFQM experience and strategy formation. Is there any relationship? The particular case of Spanish service firms
The study of the application of quality tools and techniques has been broadly covered by the specialist literature. To a lesser extent, the literature has analysed the strategic capability of the EFQM model, that is, its capacity to facilitate integrative (rational and emergent) strategy formation...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidad Nacional de Colombia
2011-12-01
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| Series: | Innovar: Revista de Ciencias Administrativas y Sociales |
| Subjects: | |
| Online Access: | http://revistas.unal.edu.co/index.php/innovar/article/view/35410 |