BUREAUCRATIC REFORM, PUBLIC SERVICE PERFORMANCE, AND CITIZENS’ SATISFACTION: THE CASE OF YOGYAKARTA, INDONESIA
Some researchers have assumed that bureaucratic reform could improve citizens’ satisfaction. This study examines the impact of some aspects of bureaucratic reform on public service performance and citizens’ satisfaction, including: organizational structure, business process, human resources, law and...
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| Format: | Article |
| Language: | English |
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Mykolas Romeris University
2021-08-01
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| Series: | Public Policy and Administration |
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| Online Access: | https://ojs.mruni.eu/ojs/public-policy-and-administration/article/view/5310 |