Acquisition and Cataloguing Processes: Changes as a Result of Customer Value Discovery Research
Objective: This study seeks to highlight the profound effect of Customer Value Discovery research on the internal business processes of two university libraries in the areas of cataloguing and acquisitions. Methods: In this project, “Customer Discovery Workshops” with academic staff, students,...
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| Format: | Article |
| Language: | English |
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University of Alberta
2007-12-01
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| Series: | Evidence Based Library and Information Practice |
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| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/521 |