Acquisition and Cataloguing Processes: Changes as a Result of Customer Value Discovery Research

Acquisition and Cataloguing Processes: Changes as a Result of Customer Value Discovery Research

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Objective: This study seeks to highlight the profound effect of Customer Value Discovery research on the internal business processes of two university libraries in the areas of cataloguing and acquisitions. Methods: In this project, “Customer Discovery Workshops” with academic staff, students,...

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Bibliographic Details
Main Author:	Sue McKnight
Format:	Article
Language:	English
Published:	University of Alberta 2007-12-01
Series:	Evidence Based Library and Information Practice
Subjects:	customer value and irritations library customer research acquisitions cataloguing
Online Access:	https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/521

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