Prioritizing organization’s quality management projects starting with customer expectations
Customer satisfaction level depends on level that his expectations would be answered. With identifying customer expectations and implementation them in QFD, this ensures that important and critical demands of customer have been considered. QFD have been used and use for translating customer expectat...
| Main Authors: | , , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2016-04-01
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| Series: | مدیریت صنعتی |
| Subjects: | |
| Online Access: | https://imj.ut.ac.ir/article_59592_a8d6ce16a87a587d9db4cc85274a83d2.pdf |