Optimizing Human Resources Capacity and Performance of Newroz Telecom Company by Proposing Queuing Theory

Optimizing Human Resources Capacity and Performance of Newroz Telecom Company by Proposing Queuing Theory

Human resources capacity is one of the very important decision points of a management. In this case efficiency plays a strategic role. On the other hand, customer satisfaction also must be considered when optimizing the human resources capacity. In this research, human resources capacity of a call c...

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Bibliographic Details
Main Authors: Ahmet Demir, Cumhur Aydinli, Karwan Talaat
Format: Article
Language:English
Published: Ishik University 2015-09-01
Series:International Journal of Social Sciences & Educational Studies
Subjects:
Queuing Theory
Waiting Lines
M/M/S/∞
Human Resources Capacity
Performance Optimization
Increasing Efficiency
Online Access:http://ijsses.org/wp-content/uploads/2017/12/Optimizing-Human-Resources-Capacity-and-Performance-of-Newroz-Telecom-Company-by-Proposing-Queuing-Theory.pdf

Internet

http://ijsses.org/wp-content/uploads/2017/12/Optimizing-Human-Resources-Capacity-and-Performance-of-Newroz-Telecom-Company-by-Proposing-Queuing-Theory.pdf

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