Customer-focused service management as an approach of enhancing service culture among fast-food chains
Current study aimed at examining the influence of customer-focused service management on spreading service culture inside the organization. In order to test the eligibility of such hy-potheses quantitative survey was distributed on (278) workers within fast food restaurants in Amman- Jordan. The sam...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Growing Science
2020-02-01
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| Series: | Management Science Letters |
| Online Access: | http://www.growingscience.com/msl/Vol10/msl_2020_31.pdf |