Conceptual Directions of Public Service Quality Improvement in Public Catering Companies
The article suggests and substantiates the conceptual directions for improving the quality of public services in public catering companies, which correspond to the problem of eliminating the discrepancies between consumer expectations and perceptions, defined by the content of five-stage model of se...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
EconJournals
2016-06-01
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| Series: | International Review of Management and Marketing |
| Subjects: | |
| Online Access: | https://dergipark.org.tr/tr/pub/irmm/issue/32099/355532?publisher=http-www-cag-edu-tr-ilhan-ozturk |