A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)

A systematic review of the DM literature on PSD was performed with the aim to build an operational ontology-based for decision makers. Five public administration journals were screened on the subject with more than 200 articles found. 29 articles were shortlisted, categorised, summarised, and appli...

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Bibliographic Details
Main Authors: Rozaina Ali, Ahmad Shaharudin Abdul Latiff, Sazali Abdul Wahab
Format: Article
Language:English
Published: CSRC Publishing 2020-06-01
Series:Journal of Business and Social Review in Emerging Economies
Subjects:
Online Access:http://publishing.globalcsrc.org/ojs/index.php/jbsee/article/view/1100