A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)

A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)

A systematic review of the DM literature on PSD was performed with the aim to build an operational ontology-based for decision makers. Five public administration journals were screened on the subject with more than 200 articles found. 29 articles were shortlisted, categorised, summarised, and appli...

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Bibliographic Details
Main Authors: Rozaina Ali, Ahmad Shaharudin Abdul Latiff, Sazali Abdul Wahab
Format: Article
Language:English
Published: CSRC Publishing 2020-06-01
Series:Journal of Business and Social Review in Emerging Economies
Subjects:
Public Service Delivery; Ontology; Decision-making, Social Media Data, Web Data
Online Access:http://publishing.globalcsrc.org/ojs/index.php/jbsee/article/view/1100
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spelling doaj-8245ede8e9654798a863d3426d35e7372020-11-25T03:40:50ZengCSRC PublishingJournal of Business and Social Review in Emerging Economies2519-089X2519-03262020-06-016210.26710/jbsee.v6i2.1100A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)Rozaina Ali0Ahmad Shaharudin Abdul Latiff1Sazali Abdul WahabPutra Business SchoolPutra Business School A systematic review of the DM literature on PSD was performed with the aim to build an operational ontology-based for decision makers. Five public administration journals were screened on the subject with more than 200 articles found. 29 articles were shortlisted, categorised, summarised, and applied to outline the influential factors in DM for PSD. The result of the systematic reviews also provided a brief clarification on the requirement for the creation of a more citizen-centric and coordinated eco-system for efficient PSD underpinned by effective DM. http://publishing.globalcsrc.org/ojs/index.php/jbsee/article/view/1100Public Service Delivery; Ontology; Decision-making, Social Media Data, Web Data
collection DOAJ
language English
format Article
sources DOAJ
author Rozaina Ali
Ahmad Shaharudin Abdul Latiff
Sazali Abdul Wahab
spellingShingle Rozaina Ali
Ahmad Shaharudin Abdul Latiff
Sazali Abdul Wahab
A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)
Journal of Business and Social Review in Emerging Economies
Public Service Delivery; Ontology; Decision-making, Social Media Data, Web Data
author_facet Rozaina Ali
Ahmad Shaharudin Abdul Latiff
Sazali Abdul Wahab
author_sort Rozaina Ali
title A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)
title_short A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)
title_full A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)
title_fullStr A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)
title_full_unstemmed A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)
title_sort systematic review of ontology-based approach and decision-making (dm) to improve public service delivery (psd)
publisher CSRC Publishing
series Journal of Business and Social Review in Emerging Economies
issn 2519-089X
2519-0326
publishDate 2020-06-01
description A systematic review of the DM literature on PSD was performed with the aim to build an operational ontology-based for decision makers. Five public administration journals were screened on the subject with more than 200 articles found. 29 articles were shortlisted, categorised, summarised, and applied to outline the influential factors in DM for PSD. The result of the systematic reviews also provided a brief clarification on the requirement for the creation of a more citizen-centric and coordinated eco-system for efficient PSD underpinned by effective DM.
topic Public Service Delivery; Ontology; Decision-making, Social Media Data, Web Data
url http://publishing.globalcsrc.org/ojs/index.php/jbsee/article/view/1100
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