A Systematic review of ontology-based approach and decision-making (DM) to improve public service delivery (PSD)
A systematic review of the DM literature on PSD was performed with the aim to build an operational ontology-based for decision makers. Five public administration journals were screened on the subject with more than 200 articles found. 29 articles were shortlisted, categorised, summarised, and appli...
Main Authors: | Rozaina Ali, Ahmad Shaharudin Abdul Latiff, Sazali Abdul Wahab |
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Format: | Article |
Language: | English |
Published: |
CSRC Publishing
2020-06-01
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Series: | Journal of Business and Social Review in Emerging Economies |
Subjects: | |
Online Access: | http://publishing.globalcsrc.org/ojs/index.php/jbsee/article/view/1100 |
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