Service Quality in Hospitality and the Sustainability Effect: Systematic Literature Review and Future Research Agenda
This article presents a systematic review of the literature on quality of service and sustainable practices in the hospitality sector with the objective of analyzing the state of the art, identifying gaps for future lines of research, and defining a future research agenda. The number of articles on...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2020-10-01
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| Series: | Sustainability |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2071-1050/12/19/8152 |