PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK
This research was generally aims to analyze the influence of service quality on customer satisfaction which consists of tangible dimension, reliability, responsiveness, assurance and empathy towards customer satisfaction and loyalty. Special purpose of this study were: 1) To analyze Effect tangible...
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| Format: | Article |
| Language: | Indonesian |
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Muhammadiyah University Press
2016-07-01
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| Series: | Jurnal Manajemen Dayasaing |
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| Online Access: | http://journals.ums.ac.id/index.php/dayasaing/article/view/2272 |