The effect of customer satisfaction on the performance of the small an medium-sized hotels
Purpose – To investigate the effect of customer satisfaction dimensions on the SMSHs’ performance. Design – A quantitative, self-administered questionnaire was used to derive information from all respondents. Approach – The researchers used a different approach (which included the operational p...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of tourism and hospitality management
2020-06-01
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| Series: | Tourism and Hospitality Management |
| Subjects: | |
| Online Access: | https://thm.fthm.hr/images/issues/vol26no1/5_Nazari_AbdRahman_AbAziz_Hashim.pdf |