Reference Desk Employees Need Both Research Knowledge and Technical Skills for Successful Reference Transactions
A Review of: Chan, E. K. (2014). Analyzing recorded transactions to extrapolate the required knowledge, skills, and abilities of reference desk providers at an urban, academic/public library. Journal of Library Administration, 54(1), 23-32. doi:10.1080/01920836.2014.893113 Abstract Obje...
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| Format: | Article |
| Language: | English |
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University of Alberta
2014-12-01
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| Series: | Evidence Based Library and Information Practice |
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| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/23026 |