Optimalisasi Layanan Bank Untuk Meminimalkan Ketidakpuasan Nasabah Mengadopsi Internet Banking
The study aims to identify factors contributing in customers’ dissatisfaction in using the internet banking and analyze bank's efforts in minimizing customer dissatisfaction. Data were collected by interview from 20 customer informants and 3 bank official informant in Indonesia within the scope...
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| Format: | Article |
| Language: | Indonesian |
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Sekolah Tinggi Ilmu Ekonomi (STIE) Pasundan
2018-04-01
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| Series: | Jurnal Ekonomi, Bisnis dan Entrepreneurship |
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| Online Access: | http://jurnal.stiepas.ac.id/index.php/jebe/article/view/213 |