A study of China’s major domestic airlines’ service quality at Shanghai’s Hongqiao and Pudong International Airports
In a highly competitive market, service quality can be the core competitive advantage for airline’s profitability and sustained development. This paper has investigated the differences in the passengers’ expectations and perceptions of the service quality of China’s four major domestic airlines: Ai...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Vilnius Gediminas Technical University
2017-12-01
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| Series: | Aviation |
| Subjects: | |
| Online Access: | http://journals.vgtu.lt/index.php/Aviation/article/view/357 |