User satisfaction in public hospitals: experience of the «Cero Colas» («Zero queues») plan in Ica, Peru
In order to know the level of satisfaction of users from outpatient clinics in four public hospitals in the Ica region after the implementation of the "Zero Queues" plan, 1,067 users were surveyed by using an instrument that inquired about general characteristics, service qualification, an...
| Main Authors: | , |
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| Format: | Article |
| Language: | Spanish |
| Published: |
Instituto Nacional de Salud
2019-12-01
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| Series: | Revista Peruana de Medicina Experimental y Salud Pública |
| Subjects: | |
| Online Access: | https://rpmesp.ins.gob.pe/index.php/rpmesp/article/view/4299 |