User satisfaction in public hospitals: experience of the «Cero Colas» («Zero queues») plan in Ica, Peru
In order to know the level of satisfaction of users from outpatient clinics in four public hospitals in the Ica region after the implementation of the "Zero Queues" plan, 1,067 users were surveyed by using an instrument that inquired about general characteristics, service qualification, an...
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Online Access: | https://rpmesp.ins.gob.pe/index.php/rpmesp/article/view/4299 |
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doaj-8680524fe8c3482e852a7ca0c063536d2020-11-25T04:01:31ZspaInstituto Nacional de SaludRevista Peruana de Medicina Experimental y Salud Pública1726-46341726-46422019-12-013646586310.17843/rpmesp.2019.364.42992274User satisfaction in public hospitals: experience of the «Cero Colas» («Zero queues») plan in Ica, PeruBladimir Becerra-Canales0Angela Condori-Becerra1Dirección Regional de Salud. Ica, Perú. Universidad Autónoma de Ica. Ica, Perú. Cirujano dentista, doctor en Salud PúblicaSuperintendencia Nacional de Salud. Lima, Perú. cirujano dentistaIn order to know the level of satisfaction of users from outpatient clinics in four public hospitals in the Ica region after the implementation of the "Zero Queues" plan, 1,067 users were surveyed by using an instrument that inquired about general characteristics, service qualification, and overall satisfaction. A global satisfaction level "very satisfied/satisfied" of 72.5% was found in the Support Hospital of Nazca; 70.6% in Hospital Santa María del Socorro of Ica; 72.1% in the Regional Hospital of Ica, and 73.7% in Hospital San Juan de Dios of Pisco. It is concluded that the implementation of the "Zero Queues" plan improved overall satisfaction, courteous treatment, compliance with health care hours, and the clarity and information provided above the expected standard.https://rpmesp.ins.gob.pe/index.php/rpmesp/article/view/4299satisfaccion del pacientecalidad de la atencion de saludhospitales publicosperu. (fuente: decs bireme). |
collection |
DOAJ |
language |
Spanish |
format |
Article |
sources |
DOAJ |
author |
Bladimir Becerra-Canales Angela Condori-Becerra |
spellingShingle |
Bladimir Becerra-Canales Angela Condori-Becerra User satisfaction in public hospitals: experience of the «Cero Colas» («Zero queues») plan in Ica, Peru Revista Peruana de Medicina Experimental y Salud Pública satisfaccion del paciente calidad de la atencion de salud hospitales publicos peru. (fuente: decs bireme). |
author_facet |
Bladimir Becerra-Canales Angela Condori-Becerra |
author_sort |
Bladimir Becerra-Canales |
title |
User satisfaction in public hospitals: experience of the «Cero Colas» («Zero queues») plan in Ica, Peru |
title_short |
User satisfaction in public hospitals: experience of the «Cero Colas» («Zero queues») plan in Ica, Peru |
title_full |
User satisfaction in public hospitals: experience of the «Cero Colas» («Zero queues») plan in Ica, Peru |
title_fullStr |
User satisfaction in public hospitals: experience of the «Cero Colas» («Zero queues») plan in Ica, Peru |
title_full_unstemmed |
User satisfaction in public hospitals: experience of the «Cero Colas» («Zero queues») plan in Ica, Peru |
title_sort |
user satisfaction in public hospitals: experience of the «cero colas» («zero queues») plan in ica, peru |
publisher |
Instituto Nacional de Salud |
series |
Revista Peruana de Medicina Experimental y Salud Pública |
issn |
1726-4634 1726-4642 |
publishDate |
2019-12-01 |
description |
In order to know the level of satisfaction of users from outpatient clinics in four public hospitals in the Ica region after the implementation of the "Zero Queues" plan, 1,067 users were surveyed by using an instrument that inquired about general characteristics, service qualification, and overall satisfaction. A global satisfaction level "very satisfied/satisfied" of 72.5% was found in the Support Hospital of Nazca; 70.6% in Hospital Santa María del Socorro of Ica; 72.1% in the Regional Hospital of Ica, and 73.7% in Hospital San Juan de Dios of Pisco. It is concluded that the implementation of the "Zero Queues" plan improved overall satisfaction, courteous treatment, compliance with health care hours, and the clarity and information provided above the expected standard. |
topic |
satisfaccion del paciente calidad de la atencion de salud hospitales publicos peru. (fuente: decs bireme). |
url |
https://rpmesp.ins.gob.pe/index.php/rpmesp/article/view/4299 |
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AT bladimirbecerracanales usersatisfactioninpublichospitalsexperienceofthecerocolaszeroqueuesplaninicaperu AT angelacondoribecerra usersatisfactioninpublichospitalsexperienceofthecerocolaszeroqueuesplaninicaperu |
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