PENGEMBANGAN ALAT UKUR KEPUASAN TERHADAP KUALITAS LAYANAN JASA ATKP MEDAN

The purpose of this study was to develop a measurement tool which is useful for an evaluation of customer satisfaction with the quality of service ATKP Medan North Sumatera covering Dormitory, Library, Psychology, Polyclinic, Parenting, Education and Laboratorium.Peneliti will take measurements of c...

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Bibliographic Details
Main Authors: Liber Tommy Hutabarat, Susi Diriyanti Novalina, Yustian Sinaga
Format: Article
Language:Indonesian
Published: Universitas Medan Area 2017-08-01
Series:Jurnal Diversita
Online Access:https://ojs.uma.ac.id/index.php/diversita/article/view/509