Smiling and use of first-name by a healthcare receptionist robot: Effects on user perceptions, attitudes, and behaviours
Robots are now starting to be developed and used as receptionists in health applications. In this regard, it is important that robots’ behavioural skills are developed and researched so that people have appropriate and comfortable interactions. Smiling and use of first name are two more important so...
Main Authors: | Johanson Deborah L., Ahn Ho Seok, Sutherland Craig J., Brown Bianca, MacDonald Bruce A., Lim Jong Yoon, Ahn Byeong Kyu, Broadbent Elizabeth |
---|---|
Format: | Article |
Language: | English |
Published: |
De Gruyter
2020-02-01
|
Series: | Paladyn: Journal of Behavioral Robotics |
Subjects: | |
Online Access: | https://doi.org/10.1515/pjbr-2020-0008 |
Similar Items
-
ANALYSIS OF THE RECEPTIONIST SERVICE QUALITY ON GUEST SATISFACTION AT HARPER KUTA HOTEL
by: Anak Agung Kompiang Trijaya Putra, et al.
Published: (2020-03-01) -
Exploring the clinically orientated roles of the general practice receptionist: a systematic review protocol
by: Michael Burrows, et al.
Published: (2017-10-01) -
Sequential simulation (SqS) of a patient journey: an intervention to engage GP receptionists in integrated care
by: Lis Paice, et al.
Published: (2015-05-01) -
Sequential simulation (SqS) of a patient journey: an intervention to engage GP receptionists in integrated care
by: Lis Paice, et al.
Published: (2015-05-01) -
A receptionist robot for Brazilian people: study on interaction involving illiterates
by: Trovato Gabriele, et al.
Published: (2017-04-01)