Right to Reply: Using Patient Complaints and Testimonials to Improve Performance in the NHS
Within the British National Health Service (NHS), a number of different methods are currently in place which actively encourage patients to judge the provision of health by sharing their experiences of care and treatment, completing surveys, etc. Testimonials are also a way of evaluating the provisi...
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| Format: | Article |
| Language: | English |
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Centre de Recherche et d'Etudes en Civilisation Britannique
2019-08-01
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| Series: | Revue Française de Civilisation Britannique |
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| Online Access: | http://journals.openedition.org/rfcb/4422 |