The SWOT-TOWS analysis as a tool of the PDCA cycle in improving the quality of the postal service
<p>The purpose of the study is the practical application of the SWOT-TOWS analysis as a PDCA cycle in improving the quality of postal services. The first part of the article contains a review of the literature on the issues of service quality in relation to postal services and the characterist...
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| Format: | Article |
| Language: | English |
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Kazimierz Wielki University
2020-06-01
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| Series: | Journal of Education, Health and Sport |
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| Online Access: | https://apcz.umk.pl/czasopisma/index.php/JEHS/article/view/30553 |