Business and Service Telephone Conversations: An Investigation of British English, German, and Italian Encounters

Business and Service Telephone Conversations: An Investigation of British English, German, and Italian Encounters

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Prior research of telephone service encounters have dealt with specific strategies used by speakers as well as their practical implications (Lee, 2011; Stokoe, 2013). Taking interactional data from three European languages, namely British English, German, and Italian, Varcasia’s 2013 book, Business...

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Bibliographic Details
Main Author: Di Yu
Format: Article
Language:English
Published: Columbia University Libraries 2015-04-01
Series:Working Papers in Applied Linguistics and TESOL
Subjects:
Call centers
Intercultural communication
Conversation analysis
English language
Foreign speakers
Study of language
Language study
Teaching language
Education
Linguistics
Applied linguistics
Online Access:https://academiccommons.columbia.edu/doi/10.7916/D8MK6QQV/download

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https://academiccommons.columbia.edu/doi/10.7916/D8MK6QQV/download

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