Development of a method of continuous improvement of services using the Business Intelligence tools

The purpose of the study was to develop a method of continuous improvement of services using the Business Intelligence tools.Materials and methods: the materials are used on the concept of the Deming Cycle, methods and Business Intelligence technologies, Agile methodology and SCRUM.Results: the arti...

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Bibliographic Details
Main Authors: Svetlana V. Kulikova, Alexander A. Kruglov
Format: Article
Language:English
Published: Plekhanov Russian University of Economics 2018-03-01
Series:Otkrytoe Obrazovanie (Moskva)
Subjects:
bi
Online Access:https://openedu.rea.ru/jour/article/view/474