Service Quality of Conventional and Islamic Banks in Turkey

Purpose – The aim of this research study is to determine and compare the service quality of conventional and Islamic banks in Turkey. Design/Methodology/Approach – Stratified sampling method was used to select the sample of respondents for the survey. The data collection phase was carried out onli...

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Bibliographic Details
Main Authors: Özgür Kökalan, Ibrahim Güran Yumuşak, Ahmet Bingöl
Format: Article
Language:English
Published: Faculty of Economics & Business, Zagreb, CROMAR (Croatian Union of Marketing Associations) 2021-01-01
Series:Tržište
Subjects:
Online Access:https://hrcak.srce.hr/file/377280