The Impact of Service Delivery System Process and Moderating Effect of Perceived Value in Internet Banking Adoption

The Impact of Service Delivery System Process and Moderating Effect of Perceived Value in Internet Banking Adoption

This study identifies the impact of Internet banking service delivery system (IBSDS) process on consumer behaviour; the mediating effect of customer satisfaction on the relationship between IBSDS process and behavioural intention; and the moderating effect of the customer’s perceived value. The stu...

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Bibliographic Details
Main Authors: Rajiv Kumar, Amit Sachan, Ritu Kumar
Format: Article
Language:English
Published: Australasian Association for Information Systems 2020-01-01
Series:Australasian Journal of Information Systems
Subjects:
Internet banking
Process
Satisfaction
Perceived Value
Behavioral Intention
Mediation
Online Access:https://journal.acs.org.au/index.php/ajis/article/view/1923

Internet

https://journal.acs.org.au/index.php/ajis/article/view/1923

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