Incident management model for a state entity
<p>This article shows the development of an Incident Management Model based on ITIL v 3.0 that will allow the improvement of information technology services (TI) delivery, provided by the National Office of Electronic Government and Informatic (ONGEI). Due to the increase of requirements in th...
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| Format: | Article |
| Language: | Spanish |
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Universidad de Lima
2016-03-01
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| Series: | Interfases |
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| Online Access: | https://revistas.ulima.edu.pe/index.php/Interfases/article/view/1247 |