Lean Six Sigma Framework for the hospitality industry.
Six Sigma is a data driven process improvement methodology used to achieve stable and predictable process results by reducing process variation and defects. Lean is a process improvement methodology used to deliver products. These approaches started in manufacturing organisations and gained popular...
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| Format: | Article |
| Language: | English |
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AfricaJournals
2017-08-01
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| Series: | African Journal of Hospitality, Tourism and Leisure |
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| Online Access: | https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_47_vol_6__4__2017.pdf |