Antecedents of online purchase intention and behaviour: uncovering unobserved heterogeneity

The paper aims at exploring the antecedents of customers’ online purchase intention and behaviour, and at uncovering sources of heterogeneity. A sample of customers was surveyed to measure perceived risk and benefits, trust, online purchase intention and behaviour. The study confirmed the causal ch...

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Bibliographic Details
Main Authors: Joaquim Silva, José Carlos Pinho, Ana Soares, Elisabete Sá
Format: Article
Language:English
Published: Vilnius Gediminas Technical University 2019-02-01
Series:Journal of Business Economics and Management
Subjects:
Online Access:https://journals.vgtu.lt/index.php/JBEM/article/view/7060