A Framework to Support the Process of Measurement of Customer’s Satisfaction According to ISO 9001

A Framework to Support the Process of Measurement of Customer’s Satisfaction According to ISO 9001

Each time more companies seek to differentiate themselves from their competitors. For this, they resort to company certification through standards such as ISO 9001 or EFQM. The quality norms permit business to improve process management and production and reduce the lack of knowledge. Therefore, the...

Full description

Bibliographic Details
Main Authors: Jose-Amelio Medina-Merodio, Carmen De-Pablos-Heredero, Lourdes Jimenez-Rodriguez, Luis Fernandez-Sanz, Rafael Robina-Ramirez, Jose Andres-Jimenez
Format: Article
Language:English
Published: IEEE 2020-01-01
Series:IEEE Access
Subjects:
Artificial intelligence
expert system
balanced scorecard
quality
processes
ISO 9001
Online Access:https://ieeexplore.ieee.org/document/9103579/

Internet

https://ieeexplore.ieee.org/document/9103579/

Similar Items