THE INFLUENCE CELLULAR PROVIDER SERVICE QUALITY TOWARDS CUSTOMER LOYALTY INDOSAT IN JAKARTA

THE INFLUENCE CELLULAR PROVIDER SERVICE QUALITY TOWARDS CUSTOMER LOYALTY INDOSAT IN JAKARTA

This research aims are to find out how well the service quality of PT Indosat Jakarta, how loyal are the customers, and how far the effect of the service quality toward the customers loyalty Indosat in Jakarta. The category of this research are descriptive and verification with surveys method by usi...

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Bibliographic Details
Main Author: Dita Puruwita
Format: Article
Language:Indonesian
Published: Fakultas Ekonomi Universitas Negeri Jakarta 2014-10-01
Series:Jurnal Pendidikan Ekonomi dan Bisnis (JPEB)
Subjects:
Service Quality
Customer Loyalty
Online Access:http://journal.unj.ac.id/unj/index.php/jpeb/article/view/1965/1555

Internet

http://journal.unj.ac.id/unj/index.php/jpeb/article/view/1965/1555

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