EXPLORING RETAIL CUSTOMER SERVICE, A CASE OF RETAIL FOOD CHAINS IN KWAZULU-NATAL

This study aimed at determining and evaluating the efficacy of customer service in independently owned retail food chains within the province of KwaZulu-Natal in South Africa; managers; between customer’s expectation and their perceived satisfaction. Furthermore, it included assessing the level of r...

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Bibliographic Details
Main Author: Tshepo TLAPANA
Format: Article
Language:English
Published: Publishing House of Rzeszow University of Technology 2020-10-01
Series:Modern Management Review
Subjects:
Online Access:http://doi.prz.edu.pl/pl/pdf/zim/426