Analyzing and Dealing with the Distortions in Customer Requirements Transmission Process of QFD
Quality Function Deployment (QFD) is a quality management tool that transmits customer requirements into product design or innovation process to improve products’ customer satisfaction. For the first time, this paper points out the distortions of customer requirements existing in the transmission pr...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Hindawi Limited
2018-01-01
|
| Series: | Mathematical Problems in Engineering |
| Online Access: | http://dx.doi.org/10.1155/2018/4615320 |