Development of quality management system in a transport company by evaluating consumers needs / Transporto įmonės kokybės vadybos sistemos projektavimas, įvertinant vartotojų poreikius

Development of quality management system in a transport company by evaluating consumers needs / Transporto įmonės kokybės vadybos sistemos projektavimas, įvertinant vartotojų poreikius

The aim of each company is an efficient use of resources andimproving its services. In order to increase the company’s profitabilityand competitiveness, special attention must be paid toconsumers. The customers’ behavior and needs must be analysedto effectively create mutual benefits. Each transpor...

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Bibliographic Details
Main Authors: Indrė Sprogytė, Virgilija Zinkevičiūtė
Format: Article
Language:English
Published: Vilnius Gediminas Technical University 2014-02-01
Series:Mokslas: Lietuvos Ateitis
Subjects:
consumer
quality management system
transport companies
competitiveness
development of services
Online Access:http://journals.vgtu.lt/index.php/MLA/article/view/3494

Internet

http://journals.vgtu.lt/index.php/MLA/article/view/3494

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