Modelling Customers’ Perception of the Quality of Services Provided by Builders: A Case of Victoria, Australia
Consumer satisfaction is essential for quality assurance, business survival and economic prosperity. It can also be used as an indicator of the occurrence of defects in the houses delivered by builders. The objective of this study is to compare the quality of services provided by volume and small b...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
UTS ePRESS
2021-02-01
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| Series: | Construction Economics and Building |
| Subjects: | |
| Online Access: | http://10.44.12.222:8080/index.php/AJCEB/article/view/7501 |