Impact of TQM on organisational performance: The case of Indian manufacturing and service industry
This study is principally focused on the implementation of Total Quality Management (TQM) in Indian industries and to study its influence on the organizational performance. The study has been conducted in five manufacturing and three service companies in north India. The selected companies are liste...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2018-01-01
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| Series: | Operations Research Perspectives |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2214716017301288 |