Comparing importance-performance analysis and three-factor theory in assessing rider satisfaction with transit
Transit ridership depends on its quality of service. Many studies have analyzed rider satisfaction surveys to explore important service attributes and/or identify improvement priorities. Importance-performance analysis (IPA) is capable of serving both purposes. However, it assumes that service attri...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Minnesota
2017-06-01
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| Series: | Journal of Transport and Land Use |
| Subjects: | |
| Online Access: | https://www.jtlu.org/index.php/jtlu/article/view/907 |